Need help with SearchGate?
Use the guidance below for extension setup, billing, privacy, or bug reports. SearchGate support should never require your private search terms.
Support detailsExtension setup
Load or reload SearchGate, confirm it is enabled, then run a supported search on Google, Bing, DuckDuckGo, Brave, Kagi, or Perplexity.
Billing
Paid plans are handled through Stripe Checkout. Include the extension install ID when asking for entitlement help.
Privacy
Telemetry can be turned off from the popup. SearchGate does not collect query text, snippets, page content, or raw URLs.
Bugs
Share the search engine, browser version, SearchGate version, and what control was selected. Do not send private search terms.
Fastest support note
Send the browser version, SearchGate version, supported search engine, selected mode, selected AI answer control, and whether telemetry is enabled. For paid-plan issues, include the extension install ID from the popup.
Do not include private search terms, full search-result pages, payment card details, passwords, or secret keys.